1. Information collection
We collect information when you contact us via our website contact form, by email, or through oral requests made directly by phone.
The information we collect may include:
Your first and last name
Email address
Phone number
Billing and shipping address
Payment details
Company name (if applicable)
Additionally, we automatically receive and record technical information from your computer and browser while you navigate our site, such as your IP address, browser type, hardware and software details, and the pages you visit.
2. Use of information
The information we collect from you may be used to:
Respond to your inquiry
Improve our website
Enhance customer service and support
Contact you by email and/or phone with a detailed quote
Process and ship your orders
Fulfill our legal and accounting obligations
3. Discolsure to Third Parties
We do not sell, trade, or transfer your personally identifiable information to third parties.
Your data may only be shared with trusted service providers for the following purposes:
Secure payments (3D Secure, BNP Paribas)
Shipping and delivery (Colissimo, Chronopost, Post Luxembourg)
Website hosting (OVH)
Traffic analysis (Google Analytics, if applicable)
All our partners are contractually required to respect the confidentiality and security of your data.
4. Information Protection
We implement a variety of security measures to protect your personal information.
Sensitive information transmitted online is encrypted using advanced technologies. Offline, access to your data is strictly limited to employees who need it for specific tasks (e.g., billing or customer service). The computers and servers that store your data are kept in a secure environment.
5. Data Retention
Your personal data is kept:
For as long as necessary for the purposes described above
Until your account is deleted or as required by law (e.g., billing data for 10 years)
6. Consent
By using our website, you consent to this privacy policy.
7. Cookies
Our website uses cookies to:
Ensure the website functions properly
Analyze website traffic
Improve your browsing experience
You can accept, decline, or customize your cookie preferences via our cookie banner.
8. Your Rights
In accordance with the GDPR and the French Data Protection Act, you have the right to:
Access your data
Rectify your data
Erase your data (right to be forgotten)
Restrict or object to data processing
Data portability
Withdraw your consent at any time
To exercise your rights, contact us at: direction@hibana-deco.com
9. Policy Updates
This privacy policy may be updated at any time. In the case of significant changes, we will inform you. The latest version is always available on our website.
10. Contact
If you have any questions regarding data protection, you can reach us at:
📧 direction@hibana-deco.com
📍 70 Route de Burange, Dudelange, 3429, Luxembourg
